contact: nancy falkenburg (intuit – mint.com) // iPhone: 650/336.3645
email: nancy_falkenburg@intuit.com

COMPANY: Intuit

JOB LOCATION: San Diego, CA

JOB TITLE: Staff User Researcher

JOB DURATION: FTE

JOB DESCRIPTION:

Intuit is a leading software provider of business and financial management solutions for small and mid-sized businesses, consumers and accounting professionals. You probably know us by our flagship products, QuickBooks(r), Quicken(r) and TurboTax(r), but that’s just the start. We are currently going through a fundamental transformation from a shrink-wrapped software company to one of the country’s leading providers of web-based applications and solutions.
Come join Intuit as part of the Consumer Tax team as a Staff User Experience Researcher, New Business Initiatives . We are looking for creative problem solvers with a passion for innovation to join our team and revolutionize the way the world does business.

Summary:
New Business Initiatives (NBI) is a group in San Diego dedicated to finding Intuit’s next big consumer-facing ideas and building them into businesses. It is a fast-paced and exciting atmosphere, and a great fit for innovative people who love problem-solving. The team is hungry for customer insights, making this a great opportunity for researchers to have a direct impact on the success of the overall business.

The Staff User Experience Researcher will report into the Customer and Market Insights (CMI) group and will partner with NBI product managers and marketers across a variety of initiatives. He/she will be responsible for working cross functionally with teams to shape and execute learning plans, with an emphasis on making sure that new products/experiences deliver on customers’ needs.

RESPONSIBILITIES:

• Conduct research throughout the design process to ensure that experiences are delivering on business goals and customer needs
• Develop XD-centric research plans in conjunction with business owners and designers
• Develop overall business learning plans to help teams gain the insights necessary to drive projects forward successfully
• Balance organizational demands, timelines and internal milestones to determine the most appropriate methodology for research
• Execute in-house on research using a variety of research methodologies
• Manage vendor relationships with recruiters and outsourced research companies

Qualifications:

• 5 to 7 years of research experience
• Solid, demonstrated experience conducting usability research for large scale products, websites or web-based applications
• Must be able to work independently
• Experience writing appropriate discussion guides, screeners, test protocols, etc
• Experience with quantitative research and related statistical packages like SPSS are a plus, but not required
• Education: Minimum Bachelor’s Degree with advanced degree preferred (e.g. MBA, MA, Ph.D.)